Frequently Asked Questions
Everything you need to know about your NEBRAS order.
Browse through our official website, choose your selected style(s), size and colours and add them to your cart. Fill in your details carefully and then proceed to checkout.
After the order is confirmed, you will immediately receive a confirmation email from our end.
Dear valued customers, Kindly know that all NEBRAS orders can only be modified or cancelled if they are not shipped. If your order is processed for dispatch and you still want to make some changes, kindly reach out to us at : info@nebrascollection.com
We will send your order tracking details via email as soon as your order leaves our warehouse.
Yes, we do.
We welcome all sorts of corporate gifting options and bulk purchase inquiries. Kindly reach out to us here and someone from our team will contact you shortly.
We accept major credit and debit cards, along with EMI options such as Tabby and Tamara.
Yes. All payments are processed through secure, encrypted payment gateways to ensure your personal and payment information remains protected at all times.
All our NEBRAS sandals are crafted and designed and manufactured in the United Arab Emirates, using premium Italian raw materials, keeping the Arabic culture in mind to ensure lasting comfort, durability, and refined style and crafted for the modern Gulf lifestyle.
Keep your NEBRAS sandals clean and dry, avoid prolonged exposure to water and direct sunlight, and store them in our exclusive pouch, when not in use.
To preserve the style and longevity of your footwear, we recommend browsing through our dedicated Product Care Guide, which includes cleaning, storage, and maintenance instructions.
Yes, NEBRAS offers delivery across all Emirates. We offer free delivery across Dubai and standard rates may apply to other Emirates.
Yes. We do offer international shipping as we have esteemed customers all across the world; excluding sanctioned countries: Iran, Sudan, Yemen, North Korea, Israel, Somalia, Afghanistan, and Syria.
Note: Shipping fees and delivery timelines will be calculated during checkout.
Please refer to our Size Guide for the perfect fit. If you are unsure of your exact size, our team will be happy to assist you.
Delivery time for your NEBRAS sandals will depend on your location. Estimated delivery times will be provided during checkout and in your shipping confirmation.
NEBRAS sandals are crafted to the highest quality standards. If, unfortunately, you receive an item with a manufacturing defect, kindly reach out to our customer care team immediately. We will do our best to assist you.
Eligible returns or exchanges may be issued as Store Credit in accordance with our Store Credit Policy, which can be redeemed on future purchases within its validity period.
Yes, you can return your NEBRAS order. Kindly read our Refund Policy to know more.
Absolutely. You can exchange for a different size but do note, all size exchanges are available, subject to stock availability and our exchange policy.
Make sure you contact us within 48 hours of receiving your NEBRAS order. Our team will resolve the issue as quickly as possible.